SERVICE SOLUTIONS - CUSTOMER CARE
Established IT teams can always benefit from being able to access external support when unusual incidents occur or when specialist internal resources are not available due to leave, sickness or other reasons.
Bridging the skills gap by increasing headcount or investing in costly training is usually an expensive solution and Nviron aims to offer a cost effective alternative.
The Nviron solution
Nviron CustomerCare is designed to bridge the skills gap by providing access to a wide range of IT infrastructure skills via telephone support on on-site call off of pre-purchased days or units.
The service covers:
- Telephone assistance for any issues on the elements under cover
- Escalation to vendors (where required)
- Optional pre-purchased system engineer days
- Optional pre-purchased desktop engineer units
- Named Account Manager
SERVICE OVERVIEW Keeping your business critical IT systems up and running is vital in ensuring you receive the maximum ....
CUSTOMER CARE Established IT teams can always benefit from being able to access external support when unusual incidents occur ....
SYSTEM CARE Although hardware and software reliability have greatly increased over the last few years, it is a sad fact that systems do still fail ....
NTRUST MANAGED SERVICE The managed service approach enables an agreed service level to be maintained within an agreed cost structure ....