SERVICE SOLUTIONS - SYSTEM CARE
Although hardware and software reliability have greatly increased over the last few years, it is a sad fact that systems do still fail.
Whether it is due to a fault, poor design or the sheer complexity of the solution, when a problem occurs you need to be able to quickly identify the source of the problem and resolve the issues promptly.
Due to the many different components required to make up a typical computer solution it is not possible to employ full-time staff to cover all the problems that may occur. You need to partner with a reliable and experienced organisation that can supplement your in-house skills seamlessly.
Many organisations will promise you a rapid and expert service, but it is not until you have a problem that you realise that they simply do not have the expertise or the resources to help you.
The Nviron solution
We have designed our SystemCare managed support solution for organisations that require a fast and expert response to their IT problems.
Our team of professional support technicians have the necessary qualifications coupled with real-world experience of applying and supporting the technology they are advising on. This ensures that they are able to help you resolve your problem quickly.
SystemCare covers:
- Unlimited number of telephone incidents each with a nominal 30 minute limit
- Quarterly maintenance schedule of on-site work
- Unlimited priority response with 7x24 Crisis Helpline option for on-site calls for system-dead
- Named Account Manager
- Dial-in option for remote support
- SystemCare monitoring and reporting option
SERVICE OVERVIEW Keeping your business critical IT systems up and running is vital in ensuring you receive the maximum ....
CUSTOMER CARE Established IT teams can always benefit from being able to access external support when unusual incidents occur ....
SYSTEM CARE Although hardware and software reliability have greatly increased over the last few years, it is a sad fact that systems do still fail ....
NTRUST MANAGED SERVICE The managed service approach enables an agreed service level to be maintained within an agreed cost structure ....