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Services

Making customer lives easier

We are all about service.  First class customer service is at the centre of everything we do.

Our purpose is to make the lives of our customers easier and serving our customers is what we enjoy the most.  Our passionate, professional and skilled team have just about seen it all, and can be relied upon to deliver.  Put simply, we do what we say we’re going to do, when we said we were going to do it.

We put Service first and keep our promises

We like to listen, and believe in constant improvement.  Your feedback is always welcome and incorporated into our delivery.

We like to talk, no queues, no IVR, no hold music.  Want to talk with the team?  Everyone is interested, and everyone is accessible.

We are very proud of our customer satisfaction levels, which are presently rated over 95% Good or Very good.

 

Engagement

We appreciate that aspects of your infrastructure may require different approaches so have created simple and clear engagement paths within which your service can be efficiently customised.

Foundation Support

Making the little things easier, bridging the gap between you and your suppliers and services.

Nviron offers a full range of technical and managed support services, but sometimes all our customers need is a little help dealing with the day to day.

View Benefits

  • Customer Service Portal – Access the Nviron Service Desk by phone or web portal for warranty and manufacturer support escalations and call management.
  • Our free Change Planning Service; let our technical design team help plan your next project.
  • Timely pricing for all your IT procurement needs from our Renewal Management Service and Automated Quote Request Tool.
  • Foundation Infrastructure Monitoring:  Our availability monitoring software will detect and alert you by email of outages in your 5 key systems or services.
  • Foundation Security Report: An annual 5-point report detailing, Compromised Credentials, External Vulnerabilities, Security Policy Assessment, Client Security Report Card and a Security risk report

Foundation was designed to deliver a set of services and tools to make IT procurement and planning easier and to bridge the gaps between your various subscriptions, services and suppliers.

Case Studies

As a Service [XaaS]

Nviron owned appliances and licensing means a worry-free experience for our customers.  We maintain, manage and deliver essential infrastructure services providing the peace of mind that your system has no hidden costs, is always up to date, and has no concept of ‘End of Life’, all for one simple monthly payment.

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Managed Support Services [MSS]

Quite simply, a Managed Support Service means that Nviron are fully responsible.  Our technical teams are accredited to support a wide range of products in all our primary infrastructure streams of, Datacentre, Data Protection, Security, Networking and End User Computing.

Have confidence that your technology investments are in safe hands.

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Technical Support Services [TSS]

Enhance and empower your internal IT team with technical escalation when you need it most.  Our accredited technical engineering team understand the pressures of service disruption.  We work with you to resolve your problem or get you back up and running as quickly as possible.

Our support services are designed for you.

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How Can We Help?

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