MANAGED SUPPORT SERVICES
We like to be proactive
Every business has different requirements, so our IT experts will work with you to get to the roots of what you're looking for as an IT business partner.
Talk to an expert
So, what do we mean by Managed Support Services?
Simply put, Managed Support Services (MSS) is when a business outsources its maintenance and support of IT systems to improve operations and manage the computer network more efficiently by trained professionals. (Not by so-and-so in such and such a team who once read 'IT for Dummies!').
As our digital offerings in the business world are ever-evolving, you need to ensure that your IT is on the same page or even the page beyond. At Nviron, we're experts at keeping our experts at the forefront of anything IT.
Say hello to stress-free IT
Not one size fits all
Every single business we work alongside has different requirements, so our IT experts will work with you to get to the roots of what you’re looking for as an IT business partner.
We like to be proactive
After we’ve listened to your concerns, our experts will propose the required (sometimes alternative) processes and systems to ensure we’re always one step ahead. This will continue for the duration of our partnership.
People buy from people
We’re all about the relationship. We will ensure you’re happy with your dedicated contacts at Nviron and make sure that they are always available to resolve any issues as speedily as possible.
Our experts are trained by the experts
Our experts are all equipped with the ability to solve the most complex of issues and get you up and running before anything turns critical.
Say hello to stress-free IT
Not one size fits all
Every single business we work alongside has different requirements, so our IT experts will work with you to get to the roots of what you’re looking for as an IT business partner.
We like to be proactive
After we’ve listened to your concerns, our experts will propose the required (sometimes alternative) processes and systems to ensure we’re always one step ahead. This will continue for the duration of our partnership.
People buy from people
We’re all about the relationship. We will ensure you’re happy with your dedicated contacts at Nviron and make sure that they are always available to resolve any issues as speedily as possible.
Our experts are trained by the experts
Our experts are all equipped with the ability to solve the most complex of issues and get you up and running before anything turns critical.
Benefits of Managed Support Services
Protect
Protect Your Data & minimise downtime: Nviron can proactively monitor your systems and infrastructure, moving swiftly to resolve issues and minimise downtime.
Right technologies
New technology is great, but is it right for you? Nviron partners with you, offering advice on the right technologies for your goals.
Productivity
Access to the latest technologies and proper configuration enables employees to work more efficiently and improves productivity.
Control costs
Managed Support Services are delivered through an agreed package, providing complete visibility of your costs.
Managed Support Services
Every business has different requirements, so our IT experts will work with you to get to the roots of what you're looking for from an IT business partner.
Managed Backup
Delivering consistent and accurate data backups to protect against the threat of data loss.
Managed Infrastructure
Outsourced maintenance, monitoring and support of your hardware, software, and network components.
Managed Network & WiFi
Enable a third party to take ownership of maintenance, monitoring and support of your company's network infrastructure and connectivity.
Managed Renewals
Ensure the seamless and efficient renewal of contracts or subscriptions so everything is covered when needed.
Managed Security
Outsource your security tools' management, detection and monitoring to a specialised provider to deliver enhanced protection and risk management.
Virtual Infrastructure Manager
Access to a real person who will support your organisation when it comes to making strategic IT decisions.
Nviron Telecoms Service
A range of Ethernet and broadband service options to fit multiple needs and budgets, with guaranteed speeds up to 1Gbps.
How we performed in November 2023
Our dedication to exceptional customer service is a constant. Explore these statistics to see our commitment to delivering top-tier service year-round.
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Tickets responded to (by a human) within SLA
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Tickets resolved (by a human) within SLA
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Mean time to fix
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Proactive alerts resolved
Frequently asked questions
The choice between the two usually depends on an organisation's level of in-house expertise. Technical Support Services are designed to complement an in-house IT team or department. Managed Support Services involve the outsourcing of responsibility for a particular facet of your IT. As such, they are suitable for businesses with little to no IT expertise or for IT teams looking to free up time to concentrate on core business activities while leveraging the knowledge and resources of an IT services provider.
Managed Support Services can offer numerous benefits to businesses. They can help streamline IT operations, improve efficiency and enhance productivity. A good Managed Support Service should take care of your day-to-day IT management, allowing you to focus on your core business activities.
Managed Support Services work through a structured and proactive approach to managing a business's IT infrastructure and services. The process typically involves:
- Assessment & planning
- Onboarding & implementation
- Proactive monitoring & maintenance
- Issue identification & resolution
- Backup & disaster recovery
- Technology updates & maintenance
- Scalability
It may seem the obvious answer, but it varies! Several factors can influence the price, including:
- Number & profile of users
- Number of business systems & applications
- Age/state of current infrastructure
- Security posture
- Scope of services
To give a more accurate budget estimation, Nviron will work with you to review your current systems and understand your business objectives.
Ready to streamline your IT operations
Let our IT experts take care of the tech, so you can focus on what really matters.
Get in touch