6 reasons Microsoft Teams Phone is the complete SMB calling solution

Seamless communication and effective collaboration are integral to the modern workplace. As technology advances, innovative solutions integrating multiple functionalities into a single platform are replacing traditional telephone systems.

As Microsoft Teams Phone gains traction with SMBs as a tool that integrates seamlessly into their existing Microsoft portfolio, we explore why a business would switch from a typical telephone system to Microsoft Teams Phone.

1. Unified communication & collaboration

Microsoft Teams Phone provides a comprehensive, unified communication and collaboration solution. It combines calling, messaging, video conferencing, and document sharing into a single interface. By migrating to Teams Phone, businesses can eliminate the need for separate communication tools and streamline their operations. This consolidation allows for more efficient collaboration among team members, whether in the office, remotely, or on the go.

2. Seamless integration with Microsoft 365

For businesses already utilising Microsoft 365 or Office 365, the transition to Teams Phone offers seamless integration. Teams Phone integrates with other Microsoft applications such as Outlook, SharePoint, and OneDrive, providing a unified user experience. Employees can easily access their contacts, calendars, and files within the Teams interface, reducing the need to switch between applications. This integration fosters productivity and enhances efficiency across the organisation.

3. Cost savings & scalability

Switching to Microsoft Teams Phone can result in significant cost savings for businesses. Traditional telephone systems often incur high upfront capital and ongoing maintenance costs. By leveraging Teams Phone, organisations can minimise hardware investments as calls are made over the Internet (VoIP). Additionally, Teams Phone offers flexible licensing options, allowing businesses to scale their communication needs according to their requirements. This scalability eliminates the need for costly infrastructure upgrades as the organisation grows.

4. Enhanced mobility & remote work

The modern workforce is increasingly mobile and dispersed. Microsoft Teams Phone empowers businesses to adapt to this shift by offering robust mobile and remote work capabilities. With the Teams mobile app, employees can make and receive calls, attend meetings, and collaborate from anywhere with an internet connection. This flexibility enables businesses to operate seamlessly across geographies while improving work-life balance for employees.

5. Advanced collaboration features

Teams Phone provides extensive collaboration features surpassing traditional telephone systems: video conferencing, screen sharing, and real-time document collaboration foster dynamic interaction among team members. Features like persistent chat and file sharing allow for ongoing collaboration and knowledge sharing, further boosting productivity. By embracing these advanced collaboration features, businesses can foster innovation and drive growth.

6. Enhanced security & compliance

Security is a top concern for businesses in the digital age. Microsoft Teams Phone addresses this concern by offering robust security features and compliance standards. Teams Phone data is encrypted and protected both in transit and at rest, ensuring the privacy and integrity of communications. Additionally, Teams Phone adheres to industry-specific compliance standards, such as HIPAA and GDPR, making it suitable for businesses operating in regulated industries.

The business landscape is evolving, and traditional telephone systems no longer meet the communication and collaboration of SMBs. If you want to discuss Microsoft Teams Phone or your entire Microsoft 365 License estate, please Click Here to speak to one of our specialists. Alternatively, existing customers can contact their designated Account Manager.