MANAGED IT SUPPORT SERVICES
We like to be proactive
Every business has different requirements, so our IT experts will work with you to get to the roots of what you're looking for as an IT business partner.
Talk to an expert
So, what do we mean by Managed IT Support Services?
Simply put, Managed Support Services (MSS) is when a business outsources its maintenance and support of IT systems to improve operations and manage the computer network more efficiently by trained professionals. (Not by so-and-so in such and such a team who once read 'IT for Dummies!').
As our digital offerings in the business world are ever-evolving, you need to ensure that your IT is on the same page or even the page beyond. At Nviron, we're experts at keeping our experts at the forefront of anything IT.
Benefits of Managed IT Support Services
Protect
Protect Your Data & minimise downtime: Nviron can proactively monitor your systems and infrastructure, moving swiftly to resolve issues and minimise downtime.
Right technologies
New technology is great, but is it right for you? Nviron partners with you, offering advice on the right technologies for your goals.
Productivity
Access to the latest technologies and proper configuration enables employees to work more efficiently and improves productivity.
Control costs
Managed Support Services are delivered through an agreed package, providing complete visibility of your costs.
Managed IT Support Services
Every business has different requirements, so our IT experts will work with you to get to the roots of what you're looking for from an IT business partner.
Managed IT Backup
Delivering consistent and accurate data backups to protect against the threat of data loss.
Managed IT Infrastructure
Outsourced maintenance, monitoring and support of your hardware, software, and network components.
Managed IT Renewals
Ensure the seamless and efficient renewal of contracts or subscriptions so everything is covered when needed.
Managed IT Security
Outsource your security tools' management, detection and monitoring to a specialised provider to deliver enhanced protection and risk management.
Managed Network & WiFi
Enable a third party to take ownership of maintenance, monitoring and support of your company's network infrastructure and connectivity.
Virtual Infrastructure Manager
Access to a real person who will support your organisation when it comes to making strategic IT decisions.
Nviron Telecoms Service
A range of Ethernet and broadband service options to fit multiple needs and budgets, with guaranteed speeds up to 1Gbps.
Our Managed IT Service onboarding process
The onboarding process for a new Nviron Managed Service customer involves a full audit of your existing IT systems.
As each engagement is unique, we begin by assessing your individual needs before designing your solution, implementing it into your organisation and testing it to ensure everything works as intended. A breakdown of a typical onboarding process is included below.
Taking the stress out of Managed IT Service deployments
Assess your needs
The onboarding process begins by assessing your needs to determine the optimum route to help you reach your goal. This enables us to weed out any issues that must be addressed before deployment.
Design your service
Drawing on our initial assessments of your infrastructure and how your solution will need to integrate with them, the next step is to create a tailored solution which fulfils your requirements. Our consultants take the “measure twice, cut once” approach to accurately prepare all the technical and logistical requirements for a smooth deployment.
Implementation
The attention to detail taken at the design stage pays off during the implementation phase as our capable team implements your solution, drawing upon their wealth of experience and industry best practices.
Testing
We’ve got a reputation for quality we need to uphold. Once your solution has been successfully implemented, we systematically test your system and each aspect of its unique functionality before we hand over the keys.
Taking the stress out of Managed IT Service deployments
Assess your needs
The onboarding process begins by assessing your needs to determine the optimum route to help you reach your goal. This enables us to weed out any issues that must be addressed before deployment.
Design your service
Drawing on our initial assessments of your infrastructure and how your solution will need to integrate with them, the next step is to create a tailored solution which fulfils your requirements. Our consultants take the “measure twice, cut once” approach to accurately prepare all the technical and logistical requirements for a smooth deployment.
Implementation
The attention to detail taken at the design stage pays off during the implementation phase as our capable team implements your solution, drawing upon their wealth of experience and industry best practices.
Testing
We’ve got a reputation for quality we need to uphold. Once your solution has been successfully implemented, we systematically test your system and each aspect of its unique functionality before we hand over the keys.
How we performed in September 2024
Our dedication to exceptional customer service is a constant. Explore these statistics to see our commitment to delivering top-tier service year-round.
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Tickets responded to (by a human) within SLA
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Tickets resolved (by a human) within SLA
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Mean time to fix
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Proactive alerts resolved
Frequently asked questions
The choice between the two usually depends on an organisation's level of in-house expertise. Technical IT Support Services are designed to complement an in-house IT team or department. Managed IT Support Services involve the outsourcing of responsibility for a particular facet of your IT. As such, they are suitable for businesses with little to no IT expertise or for IT teams looking to free up time to concentrate on core business activities while leveraging the knowledge and resources of an IT services provider.
Managed IT Support Services can offer numerous benefits to businesses. They can help streamline IT operations, improve efficiency and enhance productivity. A good Managed IT Support Service should take care of your day-to-day IT management, allowing you to focus on your core business activities.
Managed IT Support Services work through a structured and proactive approach to managing a business's IT infrastructure and services. The process typically involves:
- Assessment & planning
- Onboarding & implementation
- Proactive monitoring & maintenance
- Issue identification & resolution
- Backup & disaster recovery
- Technology updates & maintenance
- Scalability
It may seem the obvious answer, but it varies! Several factors can influence the price, including:
- Number & profile of users
- Number of business systems & applications
- Age/state of current infrastructure
- Security posture
- Scope of services
To give a more accurate budget estimation, Nviron will work with you to review your current systems and understand your business objectives.
Ready to streamline your IT operations
Situated between Manchester and Liverpool, our IT experts are perfectly positioned to take care of the tech, so you can focus on what really matters.
Get in touchYour organisation is unique, and your IT support relationship should be too.
We offer dynamic IT managed services and solutions, collaborating with organisations to ensure secure digital innovation and transformation.
Whether you are an internal IT team searching for a strategic partner or a business owner seeking comprehensive IT strategy management, we have the right services for you.
Empowering internal IT teams
Strengthen and support your in-house IT team with collaborative, expert-backed assistance.
Transform with trust
Elevate your IT, Data, and AI strategy with expert Virtual CISO and CTO leadership. Our expertise and strategic insight powers your SMB, supporting innovation and growth.
Your dedicated IT experts
Proactively managing IT environments to ensure systems run smoothly, securely, and efficiently allowing you to focus on what matters most.