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Senior 3rd Line Service Desk Engineer

Nviron is looking for skilled and personable individuals to join our growing Service Desk Team. Working closely with customers to provide a tiered response, the Senior 3rd line Service Desk Engineer role offers engaging opportunity to support a diverse range of market leading technologies and the solution support challenges they present.

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Your responsibilities will include

  • Provision of exceptional customer service; the foremost requirement within our responsive business


  • Provide technical resolutions to problems within defined SLA’s and embrace operational KPI’s


  • Taking ownership of incident, problem and change records


  • Management of our industry leading ServiceDesk change management cycle


  • Performing advanced technical diagnosis and fixing issues either remotely or on-site


  • Advanced troubleshooting infrastructure systems to determine incident trends


  • Deliver and report on site Customer Health Check visits as required


  • New Customer/Service on boarding, documentation and training
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Desired skills

Successful candidates will have implementation skills in at least 3 of the following Technical areas:


  • Extensive ICT Infrastructure troubleshooting skills ranging from the Desktop to the Datacentre


  • Proven ability to engage with and manage, VMware & Hyper-V infrastructure virtual environments


  • Sound understanding of Core Microsoft technologies, E.g. Exchange, AD, DFS, DNS


  • O365 administrator and troubleshooting skills


  • Firewall Technologies, rule and application access control (Preferred but not essential)


  • Experience of antivirus, email and web filtering deployments and ongoing management


  • Working knowledge of Networking including VPN / WAN / Routing / LAN / Wireless


  • Understanding & experience of working with VDI & Remote Desktop technologies


  • Ideally hold industry accreditations from Microsoft or VMware

Who we're looking for & our package

The ideal candidate will be a well organised team player with an eye for detail and ambition to exceed operational and service level agreements.  They must demonstrate strong communication skills, a willingness to learn and support new technologies and have experience of delivering excellent customer service preferably from a managed service role.


Nviron are committed to investment in outstanding management systems, excellent personal business tools, a vibrant office & social environment, and continuous development of our personnel. 


Your package will include a competitive experience-based salary and car allowance, free parking, a modern lightweight laptop with remote working facilities, funded training and certification support, iPhone, access to Perkbox and a Private Health Care and Pension upon completion of probation period.

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Ready to join the team?

If you can't find what you're looking for, we're always on the lookout for great talent and we might just be able to find a role for you.

Apply today