TECHNICAL IT SUPPORT SERVICES
Additional IT support when you need it most
Pump up the volume of your IT and get Nviron on your team. You likely already have some IT expertise, but let us help and be an extension with our Technical Support Services.
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What are Technical IT Support Services?
This is when a business utilises the services of an external firm to help with IT support.
Whether you need one-on-one support to fix problems quickly or you need more in-depth help to fix complex technical issues, we can make our service fit yours. Our team is at the top of its game and your pain point is their pleasure. Ultimately, we aim to have you back up and running as soon as possible.
Say hello to stress-free IT
Not one size fits all
Every single business we work alongside has different requirements, so our IT experts will work with you to get to the roots of what you’re looking for as an IT business partner.
We like to be proactive
After we’ve listened to your concerns, our experts will propose the required (sometimes alternative) processes and systems to ensure we’re always one step ahead. This will continue for the duration of our partnership.
People buy from people
We’re all about the relationship. We will ensure you’re happy with your dedicated contacts at Nviron and make sure that they are always available to resolve any issues as speedily as possible.
Our experts are trained by the experts
Our experts are all equipped with the ability to solve the most complex of issues and get you up and running before anything turns critical.
Say hello to stress-free IT
Not one size fits all
Every single business we work alongside has different requirements, so our IT experts will work with you to get to the roots of what you’re looking for as an IT business partner.
We like to be proactive
After we’ve listened to your concerns, our experts will propose the required (sometimes alternative) processes and systems to ensure we’re always one step ahead. This will continue for the duration of our partnership.
People buy from people
We’re all about the relationship. We will ensure you’re happy with your dedicated contacts at Nviron and make sure that they are always available to resolve any issues as speedily as possible.
Our experts are trained by the experts
Our experts are all equipped with the ability to solve the most complex of issues and get you up and running before anything turns critical.
Benefits Of Technical IT Support Services
Reduce the burden
Reduce the burden on your IT team, keeping them focused on core business projects by enabling them access to subject matter experts.
Minimse downtime
Our accredited technical engineering team understand the pressures of service disruption. We work with you to get you back up and running quickly.
Control Costs
We’ll work together to create a package that delivers on your objectives, giving you complete control of your costs.
Always Ready
Knowing that there is a dedicated team of experts available to call upon when you need it most gives you the reassurance that you’re not alone.
Service Desk
A team of experts on hand and ready to help you resolve unexpected IT incidents.
So, what do we mean by Service Desk?
Nviron’s service desk is a centralised point of contact that you can call upon to assist and support your technical team. It serves as a single point of contact for organisations requiring help with technical and IT-related incidents. The primary goal of Nviron’s service desk is to ensure that your users can continue to work or use services without disruption.
Infrastructure Assessment
Infrastructure Assessments involve a health check of your IT, providing you with the information needed to understand your infrastructure and make informed decisions.
So, what do we mean by IT Infrastructure Assessment?
The assessment gathers insights and data about the current state of your IT to identify strengths, weaknesses, opportunities, and threats. This information helps with strategy, lifecycle management and investment planning.
Monitoring
Monitor your IT systems, networks and applications so you're first to know if there's a problem.
So, what do we mean by IT Monitoring?
Nviron’s Monitoring service observes, tracks, and collects data about your IT systems, infrastructure, applications and services. As soon as it sees something it doesn't like, an alert is raised and you'll be the first to know. This gives you the chance to get services back up and running before the phone starts ringing with user complaints.
Patching & Firmware
Installing patches and firmware on your systems is essential to keep issues at bay, and things working as intended.
So, what do we mean by Patching & Firmware?
Regular updates protect your hardware and software by removing bugs and keeping things ship shape. Nviron's service will take on this responsibility with scheduled deployments. Leaving you to concentrate on more exciting tasks.
Additional Technical IT Support Services
Additional services which work in collaboration with our Technical IT Support Services include:
IT Procurement
When it comes to technology, we all want the best possible for our business at the best price with the best service. Nviron is an expert at helping deliver just that.
Professional Services
Team up with Nviron for your projects. Whatever the challenge, we have a team of experts ready to create IT solutions that work for you.
Nviron Telecoms Service
A range of Ethernet and broadband service options to fit multiple needs and budgets, with guaranteed speeds up to 1Gbps.
Veeam Cloud Connect
Simplify the process of off-site cloud backups with Veeam Cloud Connect.
How we performed in March 2024
Our dedication to exceptional customer service is a constant. Explore these statistics to see our commitment to delivering top-tier service year-round.
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Tickets responded to (by a human) within SLA
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Tickets resolved (by a human) within SLA
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Mean time to fix
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Proactive alerts resolved
Frequently asked questions
The choice between the two usually depends on an organisation's level of in-house expertise. Technical IT Support Services are designed to complement an in-house IT team or department. Managed IT Support Services involve the outsourcing of responsibility for a defined area. As such, they are suitable for businesses with little to no IT expertise or for IT teams looking to free up time to concentrate on core business activities while leveraging the knowledge and resources of an IT services provider.
The modern IT landscape is complex, often involving multiple technologies across several vendors. With IT playing an increasingly crucial part in almost all business operations, considerable pressure is placed on IT managers and teams to serve their businesses effectively. A well-scoped and well-resourced Technical IT Support Service allows for escalation and incident support from a team of experts, meaning help is on hand.
- Quite simply, they are a reactive support service that can be called upon by contacting the Service Desk. At the outset of the agreement, a scope of services will be agreed upon that includes deciding on what technologies and systems are within the scope of the service. If assistance is needed, an incident can be raised with the support team, who will work with you to resolve your call.
It may seem the obvious answer, but it varies! Several factors can influence the price, including:
- Technologies included within scope.
- Expected usage of the service.
- Number of systems to be monitored (if Monitoring is included).
- Size and frequency of infrastructure assessments (if Infrastructure Assessments are included).
We would be more than happy to speak with you, understand your requirements, and quote you a price for the service.
Ready to streamline your IT operations
Situated between Manchester and Liverpool, our IT experts are perfectly positioned to take care of the tech, so you can focus on what really matters.
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